Your company just finished replacing the roof on the one hundred-six year old house my wife and I are restoring. Our house has internal gutters. Not many roofing contractors knew what they were when we called for an estimate. The few who did, flinched at the idea of repairing them or offering alternatives for restoring them. From the moment we made contact with your salesman/estimator at Homemaker last year, to the on site trades – everyone knew exactly what we had and was knowledgeable on the subject. I spent twenty years building bridges and have some trade knowledge while my wife has none. The Roofing Company’s employees were able to communicate the process in a way that left each of us confident in the service and product we were to receive. There was never a point in the project we felt confused or uncomfortable. The stereotypes of roofing contractors are not flattering but the trades The Roofing Company sent were first-class, to a man, and do not fit the industry stereotype. The on site supervisor, Shawn, kept us informed of the project’s current status and went further to give us an accurate ‘look ahead’ for where the work would be at the end of the next day. The level of professionalism displayed by the two gangs, shinglers and carpenters, was reassuring. One never would have known ours was a complex job by the way they acted. The full crew arrived everyday with clear heads, ready to work – no bickering, foul language or confusion. At one point or another, I spoke to them individually about some particular task they were performing and received an articulate and courteous response. The value DeLisa and I received is more than either of us ever expected. Our house needs a great deal of restoration but none of it can happen without a sound roof system. We were very nervous in our search for a competent contractor and were even skeptical of your company. However, at each point along the way your company relieved our anxiety with information, quality materials and uncommon craftsmanship. In the even you encounter another client with the ‘sticker shock’ we had do not hesitate to give them our telephone number. The Roofing Company has raised my wife’s expectations of the caliber work performed on our turn of the century house and now I have to pick it up a notch to match the work your company performs.
Jesse & Delisa K., Portsmouth, VA