Our last blog was the start of a series that will cover the significance of employee training within The Roofing Company culture. Not only is it part of the company mission statement, it is also the second key point of our 7-Point Satisfaction Guarantee, which is to send one of our Factory Trained Roofing Professionals to meet with you and get started on your Customer RoofCo Solution. Why is this so important to our culture and beneficial to you? Because we believe in, and take great pride in, providing our customer with the best experience, from the time of the first contact, to when we return to conduct our annual inspection on the work we completed.
Your experience with us begins with your first contact, be it calling our receptionist, speaking to a technician working on a job, or maybe being introduced to an estimator visiting with your neighbor. Each employee of The Roofing Company is required to pass the GAF Roofing Steep Slope Pro Field Guide each year, beginning with the person answering the phone. Whether they are setting your appointment with an Expert Roof Consultant, or answering an inquiry, they are versed and educated in roofing systems and the GAF manufacturer guidelines and procedures. It is just one of the tools that help them visualize and understand your needs, concerns and schedule you with your Expert Roof Consultant. It is also our first promise of the 7-Point Satisfaction Guarantee: Answer the phone and set an appointment for your Expert ROOF Consultation.
One of our goals is to help you feel confident in contacting The Roofing Company in that we will listen, understand and find a solution for your home improvement project.
When you contact a contractor, what are things you are looking for within a company and ultimately help you decide which contractor to choose?