Just wanted to touch base with you guys to say how refreshing it was to find a company this is responsive, reasonably priced and with a conscientious staff. After trying for some time to find a company that would come out when they said they would I found your listing during an internet search. I filled in my information on the website on last Sunday evening and I received a call the next day indicating that a salesman would be at my house at 11 am on Wednesday to provide an estimate if I would be available. It was great not to have a window, like most companies do, that says we will be there between 12-4 or so. The appointment was set at 11 am and the salesman, David, was there ahead of time, which was great for my schedule. He took his time and analyzed what the damage was. He then explained to me what had to be done, the estimated cost, and prepared a formal agreement. This was also a plus. That is to have a mobile office with a formalized contract with licenses and presented in a nice package. This approach, to me, indicates that the firm is credible and says that management cares about its image and the work they do. After we executed the contract, David indicated that it could take as long as two weeks to get to us, which was acceptable to me, but he indicated that in some cases might be opening earlier. He indicated that a foreman would call and let me know when they would be there. I met with Dave on Wednesday and Nick, the job foreman, called on Thursday and indicated that he would be there on Friday. The job was completed today, Friday. I was not able to be there but indicated to Nick if it would be alright if I called the office and gave them my credit card information for the final payment and he indicated it was okay. I called the office and spoke to Debbie and gave her my information and asked if she would fax me a receipt. The whole process was a pleasure. So I would just like to say that your business model is a great one and if I have any work in the future I would not hesitate to call or to offer you firm when asked for a referral. Thanks again.
Tyrone B., Hampton, VA