5 Ways to Background Check Your Next Roofing Contractor
Tools & Tips
Right now, your roof may be due for a repair or replacement, but before you even get to the nitty-gritty of your project, you need to do a full background check on the roofing contractors on your shortlist. The last thing you want, after all, is to fall prey to a fly-by-night roofer.
If you’re a homeowner, you see your roof as a prized home investment and would think twice before putting it in the hands of anyone who calls himself a roofer. Right now, your roof may be due for a repair or replacement, but before you even get to the nitty-gritty of your project, you need to do a full background check on the roofing contractors on your shortlist. The last thing you want, after all, is to fall prey to a fly-by-night roofer.
Below is a list of tried-and-tested ways to check up on roofing contractors:
- Check the company website. This is by far the easiest way to gather information on a roofer. The company website should be able to provide basic information such as company history, their number of years in business, the types of services in which they specialize, and the brands they carry.
- Double-check their memberships and certifications. It’s easy for a roofing company to say that they are members of trusted trade associations or certified by leading industry brands, but you should always verify these claims. Some of the top manufacturers (like GAF) have contractor verification tools on their website. You can also check trade association directories, which are often available to the public. If neither option is open, you can always contact these industry authorities directly for inquiries.
- Ask for license and insurance certificates. You’ll want to check whether a candidate’s license is current and in good standing. The Virginia Department of Professional and Occupational Regulation (DPOR) has an online License Lookup Tool you can use for this purpose. As for insurance, be wary of the “fully insured” claim. “Fully insured” should mean that they have general liability and workers’ compensation insurance, but this isn’t always the case. Always ask for insurance certificates.
- Check the Better Business Bureau. The BBB website does more than just rate and accredit contractors: they also publish records of client complaints. Use it to find out if a candidate has unresolved or poorly resolved complaints. Keep in mind, just because a company is not accredited with the BBB, doesn’t make them a bad company. The BBB website states "BBB accreditation does not mean that the business’s products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business’ product quality or competency in performing services."
- Get feedback from past clients. It helps to ask friends, family, and neighbors who have worked with a roofing company on your shortlist if they were fully satisfied with the service they got. You can also check reviews on websites like Angie’s List, Google Places and Customer Lobby. If you have a Virginia Beach roofing project coming up, feel free to consult (and do a background check on) The Roofing Company. We are an excellence award-winning GAF Master Elite Contractor with more than 15 years of experience under our belts. For more information, call 757-967-6600.